Refund & Cancellation Policy — Flight Assist Network

Important: This policy covers Flight Assist Network's own service fees. Airline tickets, airline change fees, and airline cancellation fees are governed by each airline's own policies — not by Flight Assist Network.

1. Our Service Fee

Flight Assist Network may charge a service fee for the assistance provided by licensed travel agents. This fee is separate from any airline-imposed charges. All fees are disclosed to you before any action is taken, and you must verbally authorize them during your call.

2. Airline Fees Are Separate

Any fees charged by an airline — including change fees, cancellation fees, or fare differences — are set and collected by the airline under the airline's own policies. Flight Assist Network does not control or refund airline-imposed fees.

3. Service Fee Refunds

If you believe our service fee was charged in error, contact us within 14 days at support@flightassistnetwork.com or 1-833-770-3304. We will review the request and, where the fee was charged in error or the service was not rendered, issue a refund of our service fee.

4. What We Cannot Refund

We cannot refund airline charges, fare differences, or any amounts paid directly to an airline. We cannot guarantee airline refunds — those are decided solely by the airline.

5. How Airline Refunds Work

When an airline owes you a refund (for example, after a cancellation), that refund is issued by the airline to your original payment method according to the airline's timeline. Our agents can help you request it, but the airline processes it.

6. How to Request a Service-Fee Refund

Email support@flightassistnetwork.com with your name, the date of service, and the reason for your request, or call 1-833-770-3304. We respond within one business day.

7. Contact

Flight Assist Network, 209 E 25th St, New York, NY 10010 | 1-833-770-3304 | support@flightassistnetwork.com