Common questions about our independent travel assistance service.
No. Flight Assist Network is an independent travel assistance service. We are not an airline and are not affiliated with, endorsed by, or connected to any airline. When you call, you speak with a licensed independent travel agent.
Our licensed travel agents help with flight cancellations, flight changes, rescheduling, refund assistance, and rebooking on all major US airlines.
A service fee may apply for travel agent assistance. Your agent will disclose all fees before taking any action, and you will never be charged without your explicit verbal authorization. Airline-imposed fees are separate from our service fee.
No. Refund approvals, change authorizations, and fare availability are decided solely by the airline. Our agents help you identify and request the best available options, but the airline makes the final decision.
Call our assistance line at 1-833-770-3304. You'll be connected with a licensed travel agent who can review your situation and explain your options — no hold music, no automated menus.
Our phone assistance line is available 7 days a week. Email support is answered within one business day.
We do not sell airline tickets directly. We connect you with licensed travel agents who assist with changes, cancellations, and bookings.
We collect only what's needed to assist you and to operate and protect our website. See our Privacy Policy and Cookie Policy for full details.