FA
Flight Assist Network TeamLicensed Travel Assistance Professionals
When an airline cancels your flight, most passengers accept whatever the airline offers first. That's usually a mistake. Airlines are required to offer specific remedies — and often offer the least favorable option first.
Airline Cancelled Your Flight?Call our agents now — they know exactly what you're entitled to
📞 1-833-770-3304What US Airlines Are Required to Offer
When an airline cancels your flight, US Department of Transportation rules require them to offer:
- Full refund: A complete refund to your original payment method — even if the ticket was non-refundable
- Rebooking: Alternative transportation to your destination at no additional charge
- Your choice: You get to decide between the refund and rebooking — the airline cannot force you to accept a voucher
What Airlines Offer vs. What You Can Actually Get
⚠️Common Airline Tactic
Airlines often offer travel vouchers first after a cancellation. You are NOT required to accept a voucher. You are entitled to a full cash refund to your original payment method. Always know your options before accepting anything.
Schedule Changes — Know the Threshold
Even if your flight isn't fully cancelled but the schedule changes significantly, you still have rights. Most airlines define a "significant" change as a departure or arrival time changed by 2 or more hours, additional stops added, or a class of service downgrade. For any of these, you can request a full refund even on a non-refundable ticket.
What to Do When Your Flight Is Cancelled
- Do not immediately click "Accept" on any airline offer
- Check the alternative flights the airline is offering — are they convenient?
- If the rebooking doesn't work for you, request a full refund
- Call a licensed travel agent to identify the best alternative flights
- Document everything — cancellation notice, times, communications
Airline Cancelled Your Flight?Our agents know exactly what to claim and how to get it fast
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